CCR Step 1 of 4 25% Enthusiastic Greeting"It's a great Day at Knoxville Plumbing, this is <Name>. How can I make you smile today?"Reassurance and Empathy"That must be very inconvenient; you sure did call the right place!"Plant the Diamond Club Membership Seed Are you a Diamond Club Member?YesNo"The Diamond Club Membership is for our priority clients who move to the front of the service line and receive reduced prices. Our members just love it. I'll make note that our technician share the details with you." Form TypeResidentialCommercialRental PropertyCommercial MaintenanceCommercialCompany Name Name of Contact Company Email PhoneMaintenance CompanyCompany Name Name of Contact Point of Contact Work Order NumberMaintenance Company Email PhoneFaxBilling Address Street Address City ZIP Code TenantName Tenant Email PhoneLandlordName Landlord Email PhoneBilling Address Street Address City ZIP Code TenantName Tenant Email PhoneResidentialMay I have your Name May I have your Email May I have your Phone numberWhat is the address of where we are going?Street AddressCityZIP CodeThis Location is Red ZoneThis Location is Orange ZoneThis Location is Yellow ZoneThis Location is Green ZoneThis Location is Blue ZoneThis Location is Purple ZoneThis Location is Grey ZoneThis Location isRed ZoneOrange ZoneYellow ZoneGreen ZoneBlue ZonePurple ZoneGrey ZoneNo Zone Service NeededServiceEstimateInspectionInformationWarrantyTell me whats going on..What Time Frame?Give us a 4 hour window.Date Date Format: MM slash DD slash YYYY Beginning of Time Window : HH MM AM PM End of Time Window : HH MM AM PM How Did You Hear About Us?How will you be paying today?CashCheckCredit Card Value Building "Let me share with you what to expect during your service today." "Because your time is valuable, I will send a fully-trained technician to your home in a truck stocked with 1,000s of parts. I even call it our "Warehouse on Wheels" which means that the repair can be done right then and there while we are at your home, unless your problem is unusual." "This saves you not only time, but money." "My technician always does a thorough examination of the problem and will spend time with you helping you understand the problem and the proper precedure to repair it right." "He will give you a 'Straight Forward' price with options before any work begins - so you know exactly what it costs and what is going to be done." "When my technician arrives it is like the doctor coming for a visit - he is very professional, courteous, and even smells good!"Price Presentation "We have a small evaluation fee for sending our professional our, it is only $45. Service Rendered Payment Verification "My technician will collect upon completion of the service, and how will you like to pay for this service - we accept cash, check, MasterCard, Visa, AMEX, & Discover, plus we have financing options available."Price Presentation "We have a small evaluation fee for sending our professional our, it is only $69. Service Rendered Payment Verification "My technician will collect upon completion of the service, and how will you like to pay for this service - we accept cash, check, MasterCard, Visa, AMEX, & Discover, plus we have financing options available."Reassuring Statement"I've got you all set up for <time and date>, I will send on of my technicians for you."Appreciation"If you need anything or have any questions, my name is <name> and Have a Great Day!"