What To Expect When You Call Knoxville Plumbing Today!
When you call on Knoxville Plumbing for all of your plumbing needs, there is a certain level of excellence that you should expect. We make it our mission to settle for nothing less than 100% customer satisfaction no matter the circumstances. Our plumbing services are specifically designed to go above and beyond your wildest expectations, because we do the job correctly every time.
Knoxville Plumbing technicians provide unmatched services, because they arrive on time with all the equipment needed to meet all of your plumbing needs. This is due to the fact that our trucks arrive straight to your doorstep packed full of all the equipment needed to deal with any plumbing issue. This means that all of your plumbing, sewer, drain cleaning or water heating issues can be dealt with both effectively and quickly. We know that your time is valuable, which is why our plumbing services are guaranteed to give you convenience.
Appoint Scheduling Made Easy
We understand that when you are in the need of plumbing services you do not have a lot of time to waste. Calling and scheduling an appointment is now made easy as a patient, knowledgeable and friendly customer service representative will give you the assistance that you require. If you are looking to make an appointment, you will have the ability to choose a date around your convenience as soon as same day assistance. Since our professional plumbers have access to GPS navigation, you can expect them to show up on time and ready to complete your plumbing repairs.
Our dispatch professionals work in tandem with our plumbers to ensure that you get quick access to plumbing services when you need it most. Since our plumbing services are accessible 24/7, you can even take advantage of our services on weekends or after normal business hours without any additional fees added to your bill. If you have a plumbing emergency that pops up out of nowhere, you need our convenient, affordable and timely services.
Dispatch Process
Once you call in for an appointment, all the detailed information from your call will be sent from the customer service representative to a qualified expert technician. This means that you can expect a phone call directly from our technician as they are making their way to your residence. This will allow you to know exactly when they will be pulling up at your door. You can have peace of mind knowing that all of our skilled and trained technicians have undergone extensive background checks and drug testing before employment was gained. Only reliable, dedicated and trust-worthy technicians are employed by Knoxville Plumbing.
What Happens Next?
When your doorbell rings, you can expect to see one of our trained technicians wearing a clean and professional white uniform complete with boot covers, a clean shave and a smile on their face. A red carpet will even be rolled out at our technician’s arrival, to clearly show the amount of respect that our professionals have for your home. After our technician exchanges pleasantries, you can begin informing them of your plumbing problems. After you give them the background information that they need, you can sit back and relax as they get to work diagnosing the issues.
What About the Price?
Our technician will work quickly to diagnose your plumbing problems effectively. Once a diagnosis is made, you will be informed of the issues and no repairs will be started until you not only get the diagnosis but also get access to a reliable price quote. The best part is that our technicians work by the job and not by the hour. This type of pricing breakdown will save you money in the long run and help you avoid in billing surprises. Our price quotes are accurate and do not change. After you give your approval for the repairs, our technician will then go ahead and take the necessary steps. This means that the repair will take place immediately or a new system will be ordered in the meantime.
Same Day Repairs
If your plumbing problem involves repairs, our technician will work efficiently to get the repairs completed that very same day. However, if you are in need of a new system, you can expect for our installation crew to arrive around your convenience. We offer same day installation of new systems for most customers.
After Repairs Are Complete
Once the repairs or installation is complete, you will be given an invoice that details all the repairs provided. A review card will also be given to you, which allows you to give us meaningful feedback about your experience. Our goal is to make sure that all customers are 100% satisfied with the services that are provided. If you are not completely satisfied make sure that you let us know so that we can take the necessary steps to make it right.
